Overview
The Tech Service Agent's Edge
Tier 1 and Tier 2 inquiries — installation conditions, compatibility checks, substrate prep, troubleshooting — flood your tech service team from every direction: architects, specifiers, contractors, distributors. Most never need a human.
The Tech Service Agent resolves them in minutes with cited documentation, and escalates the genuinely complex tickets to your Tier 3 leads with a clean handoff summary.
<2 min
Average resolution time, down from 1.5 days
Common use cases
Where reps and teams put it to work.
01
Installation guidance
Method statements, sequencing, and substrate prep tailored to the asker's project conditions.
02
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Compatibility checks
Cross-SKU compatibility, system build-ups, environmental tolerance lookups.
03
Failure troubleshooting
Field issues triaged against historical reports and known-failure modes.
04
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Tier 3 escalation prep
When escalation is required, the agent packages context so your specialist starts at minute one.
Knowledge base
What this agent has access to.
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Installation guides
Technical data sheets
Safety data sheets (SDS)
Application bulletins
Field failure reports
Historical support tickets
Inputs & outputs
How work flows through the agent.
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SALES AGENT
Every rep, your best rep.
Nothing kills a deal quicker than walking in with incomplete or innaccurate information. Equip your reps with the information they need to pursue and bid confidently, minimizing the reliance on a few key individuals.
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TECH SERVICE AGENT
24/7 application support.
Scale your technical service function by unlocking 75% more capacity to focus on consultative, engineered solutions for your customers.
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SUBMITTALS AGENT
Auto-generated packages.
75% reduction in the time sales reps spend parsing and structuring bid package documentation, going back and forth with your estimators, and preparing the final documentation.
See the tech service agent in action.
See Hazel in Action
