Field Reports
Tech Service Agent
Onboarding Agent
Global Flooring Manufacturer
75% cases channeled
94.5% accuracy rate
Situation
A $5B+ materials manufacturer faced mass retirement of 20+ year technical leads. Junior replacements churning every 12–18 months. 15,000+ annual technical service cases overwhelming the team. Witnessed years of failed in-house implementations.
What They Did
Deployed Hazel to handle Tier 1 & 2 technical support cases, redirecting low-complexity, high-volume inquiries while preserving engineering bandwidth for complex, consultative problems.
PARQ SOLUTION
Configured and trained Hazel on the manufacturer's complete product data, safety documentation, and application guidance. Six-week deployment timeline from onboarding to operational clarity.
Outcome
75% of Tier 1 & 2 cases channeled through Hazel. 94.5%+ accuracy rate on technical responses. 500% onboarding efficiency increase — new hires productive in weeks instead of months.
COMPLIANCE
Sales
Resinous Flooring Manufacturer
40 EPDs published
Millions ($) of deals enabled
Situation
A global resinous flooring manufacturer needed full system-level EPD coverage. Without verified, system-level EPDs, they risked being locked out of a critical customer project entirely.
What They Did
Scoped and executed a 40-EPD program spanning every critical flooring system layer — topcoats, primers, heavy-duty flooring, membranes, moisture control, and sealers.
PARQ Solution
Leveraged Hazel to generate third-party verified certifications in <90-days to prevent a key account from switching to a competitor.
Outcome
Multi-million dollar market opportunity unlocked by EPD-drive specifications. Created a comprehensive, system-wide certification narrative to pursue and win additional market opportunities.
SALES
COMPLIANCE
Paints & Coatings Manufacturer
$8M+ of Won Projects
4 teams activated
Situation
A paints and coatings manufacturer needed 15+ EPDs quickly to meet the specification requirements of a $8M+ project. Historical completion time was 14 months from start to finish with legacy operator.
What They Did
Assessed highest priority products and worked with Parq to deliver the world's fastest, highest quality certifications to lock the at-risk spec and unlock additional sales opportunities.
PARQ Solution
Delivered a comprehensive package of third-party verified EPDs in 79 days (5.5x faster) and mobilized insights alongside the commercial team to lock the spec.
Outcome
Shifted the EPD from a compliance file to a coordinated sales asset. One unified message across compliance, sales, and marketing.
SALES
COMPLIANCE
Skylight & Roof Window Manufacturer
4 modular EPDs
Hundreds of configurations covered
Situation
A European skylight manufacturer's product line spans hundreds of upstand × top unit combinations. A traditional single-assembly EPD left most real customer purchases without a valid carbon number.
What They Did
Designed a modular EPD architecture across the industrial flat roof product family — separate documents for acrylic, polycarbonate, and glass roof lights, plus a representative upstand. Composable across any real-world configuration.
How Parq Supported
Built the modular EPD framework with competitor benchmarking included from kickoff. Four EPDs scoped to cover the full product family with multi-axis configurability.
Outcome
EPD coverage that maps to how customers actually buy. Specifiers get a valid carbon number for any real-world upstand × top unit configuration — not just the template assembly.
SALES
COMPLIANCE
Commercial Door Systems Manufacturer
2 product-system EPDs
Portfolio-level coordination
Situation
A commercial door manufacturer needed EPDs at the product-system level — the way automatic doors are actually specified — not at the individual SKU level. Specifiers ask for an EPD per system, not per part number.
What They Did
Scoped two distinct product-system EPDs — commercial automatic sliding and swing operator systems — and ran them in parallel as a portfolio program across the broader brand family.
How Parq Supported
Coordinated life-cycle modeling across both systems. Built marketing review into the workflow before verifier submission to prevent rework. Portfolio-level cadence managed across the brand family.
Outcome
Specifier-ready EPDs delivered at the system level — matching how commercial doors are actually sold and specified. Marketing and technical content reviewed together, landing as one cohesive piece.
SALES
COMPLIANCE
Global Composite Infrastructure Manufacturer
Multi-SKU, multi-market
UK + US coverage
Situation
Composite infrastructure products — manhole covers, gratings, beams — carry unique EPD challenges. Sales data denominated in pounds shipped, not units. Dozens of SKUs across cover sizes and frame variants requiring non-standard allocation decisions.
What They Did
Structured an EPD program for a deep product portfolio across UK and US markets. BOMs collated by product line. Packaging consumption calculated via prorated material-to-sales ratios rather than per-unit estimation.
How Parq Supported
Built the LCA methodology calibrated for composite infrastructure's specific allocation and boundary challenges. Transportation scoped explicitly where customers collect from facility. Hazardous materials assessment running in parallel on resin technical data sheets.
Outcome
An EPD methodology that survives verifier review without rework. Data architecture designed for the messy reality of multi-SKU portfolios across multiple markets.
See what our customers say
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Casey Carlton
Director of IT & Business Tech
PARQ has completely streamlined the way we manage our parking operations. The platform is easy to use, the reporting is clear, and our customers love the seamless payment experience.
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Casey Carlton
Director of IT & Business Tech
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PARQ has completely streamlined the way we manage our parking operations. The platform is easy to use, the reporting is clear, and our customers love the seamless payment experience.
Casey Carlton
Director of IT & Business Tech
PARQ has completely streamlined the way we manage our parking operations. The platform is easy to use, the reporting is clear, and our customers love the seamless payment experience.
Casey Carlton
Director of IT & Business Tech
PARQ has completely streamlined the way we manage our parking operations. The platform is easy to use, the reporting is clear, and our customers love the seamless payment experience.
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